FREQUENTLY ASKED QUESTIONS
All our products are delivered with Royal Mail Second Class Signed For Postage, unless Express delivery is chosen when checking out, in which case Royal Mail Special Delivery Guaranteed by 1pm is used.
If standard Royal Mail Second Class Signed For delivery has been applied, from the moment you click postage, please allow up to 5 days for your item to be delivered to your door.
On Depop and Etsy, we include the price of postage in the final sale price. Postage is therefore free on these selling platforms.
All our products are packaged securely with recycled and recyclable packaging, even down to our paper tape. Please try and reuse your packaging before popping it into the recycling bin.
Our Sustainability Commitment
At Old News Goods, we are endlessly committed to reducing our impact on the planet. We ensure that our materials are as sustainable as possible. All of our items are made with intention to improve environmental wellbeing.
The pots in our shop are all made from 100% terracotta and sealed to be waterproof, designed to be reused for years to come as opposed to disposable plastic pots. Our log slice decorations are made from excess wood due to sustainable deforestation in the Peak District in the UK. Our seed paper greetings cards are 100% biodegradable with the intention of them being to plant them in order to grow wildflowers. These cards offer a sustainable and less disposable alternative to the ordinary greeting card.
All of our postage labels are printed using thermal printer technology, limiting our ink consumption.
All of our packaging is environmentally-friendly, with our boxes being recyclable and made from reduced carbon processes, and our padding of brown paper being recycled and recyclable. All of our paper tape is also recyclable.
Custom orders can be placed using our custom order page which has default design specifics for you to choose from. If you want a more specific design on your product, please use the contact form to state these specifics, and feel free to email us images at firstname.lastname@example.org with your order number and name in the email subject bar. We will get back to you within 48 hours.
Returns and Refunds
We accept returns and refunds for any item which can be returned in the state it was received by the customer in. If an item has a breakage upon opening, images will need to be sent to email@example.com in order for us to issue a return label and a refund.
Custom orders cannot be returned or refunded due to their unique nature, unless a breakage has occurred during postage.
All refunds need to be requested within 14 days of purchasing the item.